1. Introduction
In accordance with Law No. 144/2015 of September 8, we inform you that, in the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution Entity.
2. Alternative Dispute Resolution Entities
Alternative Dispute Resolution Entities are organizations authorized to mediate, conciliate, and arbitrate consumer disputes in Portugal. These entities are independent, impartial, and provide an accessible and effective dispute resolution process.
3. Consumer Dispute Arbitration Center
Consumers can consult the list of Alternative Dispute Resolution Entities available on the Consumer Portal, accessible through the website www.consumidor.gov.pt.
Among the main entities, the following stand out:
Lisbon Consumer Dispute Arbitration Center
Website: www.centroarbitragemlisboa.pt
Address: Rua dos Douradores, 116 – 2nd Floor, 1100-207 Lisbon
Phone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Website: www.cicap.pt
Address: Rua Damião de Góis, 31 – Store 6, 4050-225 Porto
Phone: +351 225 508 349
Email: cicap@mail.telepac.pt
Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
Website: www.triave.pt
Address: Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães
Phone: +351 253 422 410
Email: triave@gmail.com
4. Online Dispute Resolution Platform
Consumers can also use the European Union’s Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr, to resolve disputes related to online purchases.
5. Contact for ADR-Related Questions
For more information about Alternative Dispute Resolution or any related questions, please contact us by email at geral@teclativa.pt or by phone at +351 261 422 439 (domestic landline call cost).